Print Room Job Tracker
Public client retained. Data structures and internal workflow details are summarized.
Internal teams already worked in Monday.com and related systems, but customers needed a simpler way to follow job progress.
Internal production statuses are often noisy, inconsistent, or too operational to expose directly. Customers still need timely, trustworthy updates.
Built a customer-facing tracker that normalizes internal states into a clearer progress model and syncs updates through Supabase and webhook-driven Monday.com flows.
Defined the status mapping model, implemented sync behavior, and shaped the customer-facing tracking experience.
- Normalizing internal statuses into consistent customer-facing stages
- Handling webhook data quality and sync reliability
- Supporting proxy and deployment constraints without exposing internal systems
- Focused the portfolio story on visibility and reliability over implementation trivia
- Described internal workflow translation without over-sharing business rules
- Improved customer visibility into live jobs
- Reduced the gap between internal operations and customer experience
- Added a strong example of operational product engineering to the portfolio
